Innovate is a virtual conference presented by Cireson that brings together thought leaders, expert speakers, customers and community members for a virtual conference on Microsoft Service Management for the Hybrid World.
This year’s event took place on May 25th, 2022 and brought thought leaders, expert speakers, customers and community members together for a virtual conference on collaboration, interoperability, and artificial intelligence.
Microsoft Service Management for the Hybrid World
Collaboration
Learn how to use omni-channel support techniques to meet employees where they work, embrace your hybrid workforce and modernize the support experience.
Interoperability
Explore new ways to take full advantage of your existing Microsoft investments by removing barriers between data and features, both on-premise and in the cloud.
Artificial Intelligence
Identify opportunities to automate redundancy and improve employee satisfaction without the need for complex Machine Learning models or data scientists on staff.
Thank You To Everyone Who Attended!
Watch Session Replays On-Demand
From IT Professionals to ITSM experts, our schedule is filled with leaders and innovators in the IT Management industry, ready to share their best tips and strategies.
Session A
Session B
- Keynote Address
Shashank Bansal
Principal Product Management Lead for System Center, Microsoft
Justin Roux
COO, Cireson
James Kleinschnitz
CTO, Cireson
Joel Doss
Director of Sales, Cireson
Adam Dzyacky
Product Manager, Cireson
- Reporting Without SQL: Enable Your Workforce with Data using SCSM and Power BI
Steve Wright
Customer Experience Manager, Cireson
Gerhard Goossens
System Specialist - Operations & Infrastructure, North-West University
- Managing a Service Desk Remotely
Brett Moffett
Solutions Architect, Cireson
- Demystifying Artificial Intelligence and Its Use Cases
Adam Dzyacky
Product Manager, Cireson
- "Can You Integrate It...? Yes You Can!"
Geoff Ross
Global Services Delivery Manager, Cireson
Patrick Chambers
Consultant, Cireson
- Consistency is Key: Consuming Data & Connecting Systems with PowerShell
Marcus Bauer
Director of Services, Cireson
Justin Workman
Senior Support Engineer, Cireson
- Leveraging Power Automate in SCSM
Steve Tuel
Senior Consultant, Cireson
- Luby's Case Study: Service Desk via M365
Joel Doss
Director of Sales, Cireson
Adam Dzyacky
Product Manager, Cireson
Bill Devlin
Executive Director of IT, Luby's Restaurant Corp
Chad Myers
Systems Architect, Luby's Restaurant Corp/Alpha Geeks
Louis Goodwin
Service Desk Manager, Luby's Restaurant Corp