Innovate 15

You’ve just finished installing the latest version of the Cireson Portal, fantastic! Wondering what comes next? Let us show you! We will take you from “it’s installed” to “it’s making everyone’s life awesome”! We’ll cover topics such as:

• Security Role and Support Group Configuration
• Service Catalog Configuration
• Navigation Settings Configurations
• Send E-mail Configurations
• Localization Configurations

This is a must-see for anyone beginning their journey with the Cireson Portal!

Speakers:

Nicholas Velich - Cireson
Chris Stelzer - Softlanding

Want a deep-dive with the pros? This session will show attendees the insider tips, tricks, and best practices of Cireson Portal configuration and customization! We’ll cover topics like:

• Understanding customization return on investment
• Best practices on customization
• Portal look & feel configurations how to’s
• Portal task creation
• Dashboard creation how to’s

Already understand the basics of the Cireson Portal? Come dive into the depths with us!

Speakers: Michael Aidinovich

Are you in love with Cireson Asset Management, but want to love it even more? If so, then this session is for you! We’ll dive into the best practices for implementing and using the Cireson Asset Management solution, in addition to getting a better understanding how people, process, and technology can come together to make asset management a reality. Among other things, we’ll cover:

• How to import asset data through import connectors
• How to associate that financial, business or contractual data with your hardware and software assets
• A deep dive into license tracking of assets to ensure facilitate software usage tracking and license management

Come see how Cireson Asset Management can do more for you!

Speakers:

Wally Mead - Cireson
Damon Mulligan - Cireson

Cireson Asset Management empowers companies to track their software assets and manage compliance like never before! In this workshop we will work through a real world scenario with our experts and see how Software Asset Management can be leveraged to understand installed vs. utilized vs. owned assets in order to ensure license compliance. In this session we will cover:

• Understanding and setting Software Asset Management Settings
• Populating required CI’s (licenses, locations etc.)
• Creating Software Assets
• Understanding and Creating Software Metering Rules
• Some basic reports

Let us help you get that software compliance monkey off your back!

Speakers:

Brian Pavnick - Cireson
Jaisson Mailloux - SoftwareONE

Break the chains of your current infrastructure! Learn from Cireson’s first-hand experiences and get the tips, tricks, and best practices for allowing your Microsoft System Center Service Manager environments to leverage the power of Microsoft Azure. Enable better performance, scalability, and reliability through Azure’s offerings to make your Service Desk investments shine!

This deep-dive session will touch on the key areas of planning, design, architecture, and financial considerations for Service and Asset Management. In addition, we’ll provide an in-depth understanding of the decision making process around Microsoft Azure.

In this session you will gain the following critical knowledge:

• Understand why Azure provides the most optimized platform for hosting your Service Desk
• Identify the costs associated with this solution and optimize your current and future investments
• Leverage Cireson’s proven strategies for moving your various workloads to Azure and capitalize on your previous investments
• Learn about the most common pit-falls and how to avoid them based on our field experience
• Learn how Cireson does it as well, by eating our own dog food

Service Manager, Cireson, and Azure… is there any combination that can take your Service Desk higher? Nope!

Speakers:

Chris Ross - Cireson
Pete Zerger - Cireson
Chris Gilmore - Softchoice

Bring your Cireson Asset Management Solution to the next level by automating common tasks and processes! The Cireson Portal isn’t just a place for your end-users to request IT services. Learn how to empower your users with new, asset-focused requests that can be automated to save your Service Desk time and money! We’ll cover:

• How Request Offerings can initiate an Asset Management process
• Deep dive into using Orchestrator to automate Asset Assignment
• Best practices around using JavaScript, HTML, and the Cireson Portal to give analysts the asset information they need

Don’t be left behind! Learn how to make Asset Management more awesome with automation!

Speakers:

Steve Tuel - Cireson
Matthew Dowst - Catapult Systems

User provisioning is one of the most essential tasks performed via the Service Desk – it’s also one of the most time consuming! This session will review a user provisioning/onboarding workflow in Service Manager, accessible via a customer-facing portal, designed with automation and ease of use in mind. We’ll also include a look at Cireson’s new Password Reset App, as we dive into empowering End Users, and are able to show a complete solution from user creation to user operation, with the goal of reducing overhead and increasing user satisfaction. The process will include:

• Service Manager Request Offerings, exposed via the Cireson Portal
• Activity workflows that encompass common aspects of user onboarding procedures
• Activity workflows around asset purchasing and provisioning
• A look at Cireson Password Reset and its impact on user self-service and identity management

Create your users, faster, easier, and more effectively, with Cireson!

Speakers:

Will Udovich - Cireson
Antoni Hanus - Microsoft

Automation – what isn’t to love? Save, time, money, and your sanity by using automation to tie your Service Management solution together! Examples of using automation are a dime a dozen, but we’ll dive deeper into several topics in this session to bring you solutions that work, end-to-end. We’ll cover topics such as:

• Benefit of Automation
• Automation beyond IT: Facilities, Telecom, HR and Finance
• Understanding Automation Return on Investment
• Tools: SMA Connector, Orchestrator, Native SCSM, Cireson
• Automating Service Catalog Security
• Automating Reporting

Automate your Service Desk, automate the world!

Speakers:

Brett Moffett - Cireson
Mat Barnier - Systemology

Discover how organizations leverage the service catalog to offer services that go beyond the scope of IT! Service Manager and Cireson can be a perfect point of contact for all your teams including facilities, telecom, finance, HR and more. In this workshop you will learn real-life scenarios that demonstrate the integration of these service-oriented departments taking advantage of the native automation of Microsoft System Center and Cireson, all while saving the business money and improving overall company satisfaction. We will review:

• Security considerations around separate groups using the same Service Manager system
• Ideas around different methods of work item intake
• Separation and sharing of work between groups
• Best practices around branding and customization for different groups

Learn how easy it can be to build a single point of contact for your entire organization!

Speakers:

Michael Aidinovich - Cireson
Greg Wojtkun - FyrSoft

Cireson is a global organization, with customers and partners on every continent of the world. These customers consume and subscribe to Cireson software, knowledge, services, knowledge around service and asset management – but how? In this workshop, learn how Cireson leverages the Cireson Platform, System Center and Azure to globally manage its initiatives. We’ll touch on:

• Azure data center automation, between SCSM, Azure and TFS
• Integration between service, asset, identity and CRM solutions
• Scalability across widespread infrastructure
• And more!

Come learn how Cireson does it!

Speakers:

Shaun Ericson - Cireson
James Kleinschnitz - Cireson
Lance Wynn - Cireson