Innovate 15
Knowledge. Community. Innovation.
October 8, 2015
San Diego, CA
ABOUT CONFERENCE
Join us at Innovate 15 - #Innovate15, where the experts will pack deep learning, interactive sessions, open discussion and community brainstorming into one unforgettable day.
TODAY'S MOST RELEVANT TOPICS ACROSS 3 THEMES
Service, Asset & Identity Management
Discover the corners of Service, Asset & Identity Management. Learn business aligned best-practices around Service Catalogs and Life Cycle Management through participation in Microsoft System Center, Azure and Cireson focused workshops which will teach you how to take advantage of core features, customizations, practical use cases and the overall user experience.
System Center, Azure & Automation
Uncover how other organizations are maximizing their investment in Microsoft System Center and Cireson by harnessing the private cloud (Microsoft Hyper-V and Azure Stack) and public cloud (Azure), taking process integration beyond IT, and automating processes to drive measurable ROI.
Connecting Business & Operations
Learn how companies that incorporate DevOps practices with their business and operational goals get more done. Understand how you can deploy software and services up to 30 times more frequently and benefit through faster delivery, improved customer satisfaction, and fewer failed deployments.
Expert Speakers:
Chris Ross, Pete Zerger, Wally Mead, Shaun Ericson, Paul Sutton, Brian Pavnick, James Kleinschnitz, Lance Wynn, Will Udovich, Mat Barnes, Antoni Hanus, Microsoft, Partners, and many more!
hours of work
coffees drank
lines of code
clients
Hurry Up! Only seats
Pre-RegisterSpeakers

Chris Ross
Retaining over 17 years of expertise in the IT Industry, Chris directs the Professional Services and Training Division for our organization, with a concentration on the architecture and delivery of Ci
Chris Ross
Cireson - Corporate Practice Lead
Pete Zerger
Pete Zerger is an author, speaker, and 10-time Microsoft MVP, focusing on hybrid cloud design, management and data center automation solutions. Pete has presented at popular technical conferences arou
Pete Zerger
Cireson - Principal Program Manager
Wally Mead
Wally is a Principal Program Manager at Cireson. He works in the Partner and Community Enablement (PACE) team, which helps prepare Cireson partners to be successful with the Cireson products. He also
Wally Mead
Cireson - Principal Program Manager
Shaun Ericson
With over 13 years of Systems, Asset and Service Management experience, Shaun's passionate pursuit of technical brilliance in the System Center space led to the creation of the first-ever System Cente
Shaun Ericson
Cireson - Co-Founder & Partner
Paul Sutton
Paul leads the global sales, marketing, and business development strategies based in San Francisco. He was born in Belgium with an English upbringing, and has been California dreamin’ since 2004. Pa
Paul Sutton
Cireson - Co-Founder & Partner
Brian Pavnick
Brian Pavnick is a Solutions Architect for Cireson, who brings over 13 years of Information Technology experience specializing in Service Management and Datacenter solutions. Working with technologies
Brian Pavnick
Cireson - Senior Solutions Architect
James Kleinschnitz
James built his first webpage during Christmas break in 7th grade, then worked at a small web software development firm while he studied Electrical Engineering at the University of Utah. After graduat
James Kleinschnitz
Cireson - Development Manager
Lance Wynn
With over 20 years professional experience in software development, Lance has worked in a broad range of industries including Financial, Telecommunication, Defense, and Medical. He has designed and bu
Lance Wynn
Cireson - Sr Development Engineer
Will Udovich
Will entered the IT world by necessity after a sound card upgrade gone wrong on his family computer in 1998. Trading sounds cards for servers, he started a small residential and office PC repair compa
Will Udovich
Cireson Services - Senior Consultant
Mat Barnier
Matthew Barnier is a founder and director of Systemology and has been involved in technology businesses for over 30 years. Matthew has built and established IT practices in the areas of System Integra
Mat Barnier
Systemology - Co-Founder and Director
Antoni Hanus
Antoni is a Microsoft PFE (Premier Field Engineer) focusing on assisting customers with deployments, configuration, guidance and best practices around System Center Service Manager, Operations Manager
Antoni Hanus
Microsoft - Premier Field Engineer
Chris Stelzer
Chris Stelzer is an Infrastructure Consultant at Softlanding Network Solutions, who brings over 10 years of Information Technology experience specializing in Service Management & System Center solutio
Chris Stelzer
Softlanding - Technical Consultant
Michael Aidinovich
Michael Aidinovich is a Solutions Architect for Cireson with over 30 years of Information Technology experience specializing in Service Management, Asset Management, Enterprise Content Management and
Michael Aidinovich
Cireson - Solutions Architect
Steve Tuel
Steve is a graduate of Texas Tech University with a major in Management Information Systems. He has been working in IT for 12+ years with a strong background in Infrastructure Design, Implementation,
Steve Tuel
Cireson Services - Senior Consultant
Brett Moffett
Brett is responsible for technical customer and partner enablement in Australia. Beginning his career in service desk environments, he comes to Cireson with over 20 years in the IT industry. Given his
Brett Moffett
Cireson - Solutions Architect
Nicholas Velich
Native to and residing out of Baltimore, Maryland, Nick joined the Cireson team as a Consultant for all things Cireson and System Center. He brings with him nearly 10 years of experience in the world
Nicholas Velich
Cireson - Consultant
Seth Coussens
Seth has operated in the field of information technology since 2001, where he worked initially as a system administrator for Iowa State University’s Computer Science department. In 2005, he joined t
Seth Coussens
Cireson Services - Delivery Manager
Greg Wojtkun
Greg Wojtkun, a Principal at FyrSoft, brings over 15 years of experience in IT Service Management (ITSM) process, compliance, and technical implementations. Throughout his career, Greg has excelled at
Greg Wojtkun
FyrSoft – PrincipalSchedule
Attendees arrive and register at Petco park, enjoy coffee and light breakfast in Padres Hall of Fame Bar & Grill. (60 min)
Keynote speaker presentation in the Padres Hall of Fame Bar & Grill. (45 min)
Cireson Sessions – Padres Hall of Fame Bar & Grill, Lexus Home Plate or Western Metal Rooftop. (75 min)
Cireson Sessions – Padres Hall of Fame Bar & Grill, Lexus Home Plate or Western Metal Rooftop. (75 min)
Lunch time, attendees enjoy lunch on top of the Western Metal Rooftop. (60 min)
Cireson Sessions – Padres Hall of Fame Bar & Grill, Lexus Home Plate or Western Metal Rooftop. (75 min)
Cireson Sessions – Padres Hall of Fame Bar & Grill, Lexus Home Plate or Western Metal Rooftop. (75 min)
Cocktail time, attendees mingle, enjoy drinks and bites while reminiscing on top of the Western Metal Rooftop. (90 min)
Time to go home, until the next Cireson Innovate 2016.
SESSIONS
Immerse yourself across these informational sessions to bring practical learning back to your organization.
Sessions Theme: Service, Asset & Identity Management
You’ve just finished installing the latest version of the Cireson Portal, fantastic! Wondering what comes next? Let us show you! We will take you from “it’s installed” to “it’s making everyone’s life awesome”! We’ll cover topics such as:
• Security Role and Support Group Configuration
• Service Catalog Configuration
• Navigation Settings Configurations
• Send E-mail Configurations
• Localization Configurations
This is a must-see for anyone beginning their journey with the Cireson Portal!
Speakers:
Nicholas Velich - Cireson
Chris Stelzer - Softlanding
Want a deep-dive with the pros? This session will show attendees the insider tips, tricks, and best practices of Cireson Portal configuration and customization! We’ll cover topics like:
• Understanding customization return on investment
• Best practices on customization
• Portal look & feel configurations how to’s
• Portal task creation
• Dashboard creation how to’s
Already understand the basics of the Cireson Portal? Come dive into the depths with us!
Speakers: Michael Aidinovich
Are you in love with Cireson Asset Management, but want to love it even more? If so, then this session is for you! We’ll dive into the best practices for implementing and using the Cireson Asset Management solution, in addition to getting a better understanding how people, process, and technology can come together to make asset management a reality. Among other things, we’ll cover:
• How to import asset data through import connectors
• How to associate that financial, business or contractual data with your hardware and software assets
• A deep dive into license tracking of assets to ensure facilitate software usage tracking and license management
Come see how Cireson Asset Management can do more for you!
Speakers:
Wally Mead - Cireson
Damon Mulligan - Cireson
Cireson Asset Management empowers companies to track their software assets and manage compliance like never before! In this workshop we will work through a real world scenario with our experts and see how Software Asset Management can be leveraged to understand installed vs. utilized vs. owned assets in order to ensure license compliance. In this session we will cover:
• Understanding and setting Software Asset Management Settings
• Populating required CI’s (licenses, locations etc.)
• Creating Software Assets
• Understanding and Creating Software Metering Rules
• Some basic reports
Let us help you get that software compliance monkey off your back!
Speakers:
Brian Pavnick - Cireson
Jaisson Mailloux - SoftwareONE
Sessions Theme: System Center, Azure & Automation
Break the chains of your current infrastructure! Learn from Cireson’s first-hand experiences and get the tips, tricks, and best practices for allowing your Microsoft System Center Service Manager environments to leverage the power of Microsoft Azure. Enable better performance, scalability, and reliability through Azure’s offerings to make your Service Desk investments shine!
This deep-dive session will touch on the key areas of planning, design, architecture, and financial considerations for Service and Asset Management. In addition, we’ll provide an in-depth understanding of the decision making process around Microsoft Azure.
In this session you will gain the following critical knowledge:
• Understand why Azure provides the most optimized platform for hosting your Service Desk
• Identify the costs associated with this solution and optimize your current and future investments
• Leverage Cireson’s proven strategies for moving your various workloads to Azure and capitalize on your previous investments
• Learn about the most common pit-falls and how to avoid them based on our field experience
• Learn how Cireson does it as well, by eating our own dog food
Service Manager, Cireson, and Azure… is there any combination that can take your Service Desk higher? Nope!
Speakers:
Chris Ross - Cireson
Pete Zerger - Cireson
Chris Gilmore - Softchoice
Bring your Cireson Asset Management Solution to the next level by automating common tasks and processes! The Cireson Portal isn’t just a place for your end-users to request IT services. Learn how to empower your users with new, asset-focused requests that can be automated to save your Service Desk time and money! We’ll cover:
• How Request Offerings can initiate an Asset Management process
• Deep dive into using Orchestrator to automate Asset Assignment
• Best practices around using JavaScript, HTML, and the Cireson Portal to give analysts the asset information they need
Don’t be left behind! Learn how to make Asset Management more awesome with automation!
Speakers:
Steve Tuel - Cireson
Matthew Dowst - Catapult Systems
User provisioning is one of the most essential tasks performed via the Service Desk – it’s also one of the most time consuming! This session will review a user provisioning/onboarding workflow in Service Manager, accessible via a customer-facing portal, designed with automation and ease of use in mind. We’ll also include a look at Cireson’s new Password Reset App, as we dive into empowering End Users, and are able to show a complete solution from user creation to user operation, with the goal of reducing overhead and increasing user satisfaction. The process will include:
• Service Manager Request Offerings, exposed via the Cireson Portal
• Activity workflows that encompass common aspects of user onboarding procedures
• Activity workflows around asset purchasing and provisioning
• A look at Cireson Password Reset and its impact on user self-service and identity management
Create your users, faster, easier, and more effectively, with Cireson!
Speakers:
Will Udovich - Cireson
Antoni Hanus - Microsoft
Automation – what isn’t to love? Save, time, money, and your sanity by using automation to tie your Service Management solution together! Examples of using automation are a dime a dozen, but we’ll dive deeper into several topics in this session to bring you solutions that work, end-to-end. We’ll cover topics such as:
• Benefit of Automation
• Automation beyond IT: Facilities, Telecom, HR and Finance
• Understanding Automation Return on Investment
• Tools: SMA Connector, Orchestrator, Native SCSM, Cireson
• Automating Service Catalog Security
• Automating Reporting
Automate your Service Desk, automate the world!
Speakers:
Brett Moffett - Cireson
Mat Barnier - Systemology
Sessions Theme: Connecting Business with Operations
Discover how organizations leverage the service catalog to offer services that go beyond the scope of IT! Service Manager and Cireson can be a perfect point of contact for all your teams including facilities, telecom, finance, HR and more. In this workshop you will learn real-life scenarios that demonstrate the integration of these service-oriented departments taking advantage of the native automation of Microsoft System Center and Cireson, all while saving the business money and improving overall company satisfaction. We will review:
• Security considerations around separate groups using the same Service Manager system
• Ideas around different methods of work item intake
• Separation and sharing of work between groups
• Best practices around branding and customization for different groups
Learn how easy it can be to build a single point of contact for your entire organization!
Speakers:
Michael Aidinovich - Cireson
Greg Wojtkun - FyrSoft
Cireson is a global organization, with customers and partners on every continent of the world. These customers consume and subscribe to Cireson software, knowledge, services, knowledge around service and asset management – but how? In this workshop, learn how Cireson leverages the Cireson Platform, System Center and Azure to globally manage its initiatives. We’ll touch on:
• Azure data center automation, between SCSM, Azure and TFS
• Integration between service, asset, identity and CRM solutions
• Scalability across widespread infrastructure
• And more!
Come learn how Cireson does it!
Speakers:
Shaun Ericson - Cireson
James Kleinschnitz - Cireson
Lance Wynn - Cireson
venue
Join us at our inaugural event in beautiful San Diego, located at one of the most amazing venues Petco Park.
100 Park Blvd
San Diego, CA 92101
How to get to the conference
Route to Petco Park
Petco Park is easily accessible from anywhere in San Diego, CA and located centrally at 100 Park Blvd, San Diego, CA 92101 next to East Village and the Gaslamp Quarter. Whether you are local to So-Cal and driving into the conference, or traveling from around the world, any GPS will take you there without a hitch.
Direction InfoHotel Information
If you are planning on visiting from outside of So-Cal there are many fun hotel options in and around San Diego Downtown. Stay next to Petco Park in East Village or the Gaslamp Quarter, or venture over to Little Italy for an authentic Italian experience, Downtown San Diego has a little something for everyone.
Hotel Options Discount CodeAirport Information
San Diego International Airport (SAN) flies in and out of every major airport in North America and across the world, with easy connections to get you to Cireson Innovate 15. Located directly next to Downtown San Diego, once you land easily hop into a taxi and within 10 minutes you will be checking into any hotel around Petco Park.
Airport InfoPre-Register
Convince Your Boss Letter$99
Admission to Innovate 15
- Full Conference Kit
- Breakfast, Lunch and Dinner
- Meet the Experts & Socialize
- Access to All Sessions
Hurry Up! Only seats
Full access to Cireson Innovate 15 is only $99 dollars, special incentives are available for free conference access.
Enquiries should be submitted toinnovate@cireson.com.

"During the planning phases of this conference, we really wanted to focus on delivering a quality set of topics that were deep-dive and practical in nature. This event will concentrate on the core of what Cireson brings to the industry across service, asset & identity management. System Center, Azure and automation will further compliment this focus, allowing for extremely constructive sessions and labs where attendees will learn and bring that knowledge directly back to their organization. We are also very excited to have the participation of Microsoft and our partner network, making this a truly community driven experience. Innovate 15 is going to be really special."